Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order, view past purchases, and save shipping details for quicker checkouts in the future.
How can I track my The Jackets Avenue order?
After placing your order, you'll receive an email with a tracking number. Use this number to track your package on the carrier’s website. A direct tracking link will be included in the email for your convenience.
Can I change my order after placing it?
Unfortunately, once your order is confirmed, we cannot modify it. However, you may cancel your order if it hasn’t been shipped yet:
Cancellation before shipping: Contact Customer Service with your order number, and they will assist with canceling your order.
Already shipped: Once shipped, orders cannot be canceled. However, you can return it for a full refund by following our return process.
Do you offer free shipping?
Yes! We offer free shipping to the US, UK, Canada, and Australia. Delivery typically takes 4-6 business days.
What if I don’t receive my order confirmation?
If you haven’t received your order details, please contact our Customer Service team immediately. You can also visit our Return and Exchange Policy page for more information.
Can I exchange an item?
Please review our exchange and return guidelines here:
https://www.thejacketsavenue.com/pages/return-and-exchange
What payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay, GPay, and PayPal.
Is ordering online secure?
Absolutely! We use SSL encryption to protect your personal and payment details, ensuring all transactions are safe.
Can I customize a leather jacket?
Currently, we don’t offer customization services. However, we have a wide selection of leather jackets in various styles and sizes for you to choose from.
What types of leather do you use?
Most of our jackets are made from premium full-grain leather, known for its durability and unique texture. We also use top-grain leather in select styles, offering a slightly thinner but still high-quality option.
How should I care for my leather jacket?
To maintain your jacket, use a leather conditioner every few months. For cleaning, use a damp cloth with a gentle leather cleaner. Avoid harsh chemicals and excessive water exposure.
What’s the difference between genuine leather and faux leather?
Genuine leather is made from real animal hide, which is durable and develops character over time. Faux leather is a synthetic material that mimics the look of leather but is less durable and breathable.
How should a leather jacket fit?
Your jacket should fit comfortably at the shoulders and sleeves, with enough room for a layer underneath but without being too loose. Refer to our size guide for exact measurements.
Are leather jackets sustainable?
We source our leather responsibly, working with tanneries that follow sustainable practices. Our jackets are designed to last for many years, reducing the need for frequent replacements.